Whilst we've decided that it's in the best interest of our customers and staff members to close the shop to visitors (again), we are very much still open for business.
We are working hard with our suppliers and shipping providers to continue delivering a seamless service 24/7 across all our product categories. We are also offering a click and collect service in-store, where orders can be collected from our store in Southampton Monday - Friday from 10:00 - 17:00 with one hours notice of your arrival.
Phone: 02380 172 189
Web-chat: Bottom Right corner of our website
We are available to answer your calls and e-mails from 9AM - 5PM from Monday to Sunday. Although we won't be working from the same location, a member of our team will always be available to help and advise on any issue or inquiry that you might have.
We acknowledge the hard work of our couriers and promise adhere to our advertised shipment times for as long as they remain operational. If you wish to collect your orders in store, this remains a possibility as one of our staff members will always be on the premise. The process will however be absent of any form of contact between the customer and our staff.
Due to the current government restrictions our shipping couriers have started their contact-less delivery from the 16th of March 2020. This means that all deliveries shall be made by leaving the parcels in the distance of 2 meters from the consignee, without making any direct contact.
If the packaging is visibly damaged, please insist on the courier to take proof of this and make a note of, as it will enable us to replace your damaged goods. If there is further refusal, please contact us by phone +44(0)2380 172189 or email us at firstname.lastname@example.org
Despite the new measures, please remember it is still your responsibility to inspect and confirm that the goods are in perfect condition before confirming the delivery.
If you have any questions, please do not hesitate to Contact Us! We are here to assist you as best we can through this difficult time.