COVID-19 Opening Hours and Updates

Whilst we've decided that it's in the best interest of our customers and staff members to close the shop to visitors, we are very much still open for business.

We are working hard with our suppliers and shipping providers to continue delivering a seamless service 24/7 across all our product categories. We are also offering a click and collect service instore, where orders can be collected in store Monday - Friday from 1000 - 1700 with one hours notice of your arrival.

So if you're in the market for a new paddle board, hydrofoil, wet-suit, or any piece of water-sports equipment that we advertise, please feel free to contact us via our following channels:

E-mail: supteam@thesupco.com

Phone: 02380 172 189

Web-chat: Bottom Right corner of our website

We are available to answer your calls and e-mails from 9AM - 5PM from Monday to Sunday. Although we won't be working from the same location, a member of our team will always be available to help and advise on any issue or inquiry that you might have.

We acknowledge the hard work of our couriers and promise adhere to our advertised shipment times for as long as they remain operational. If you wish to collect your orders in store, this remains a possibility as one of our staff members will always be on the premise. The process will however be absent of any form of contact between the customer and our staff.

Due to the current government restrictions our shipping couriers have started their contactless delivery from the 16th of Mar 2020 (Monday). This means that all parcels shall be delivered by leaving the parcels in the distance of 2 meters from the consignee, without making any direct contact. The consignee's signature on the courier’s scanner shall be replaced by one of the following processes.

If the packaging is visibly damaged, please insist on the courier to take proof of this and make a note of, as it will enable us to replace your damaged goods. If there is further refusal, please contact us by phone +44(0)2380 172189 or email us at customerservices@thesupco.com

Despite the new measures, please remember it is still your responsibility to inspect and confirm that the goods are in perfect condition before confirming the delivery.

If you have any questions, please do not hesitate to Contact Us! We are here to assist you as best we can through this difficult time.

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