Frequently Asked Questions

Although we will always encourage you to contact us for any advice and clarity that you may need regarding our products and/or services, we have put together a section of Frequently Asked Questions and Answers to help you in your search.

Visit the topics below for more information. The answer will be revealed by clicking on the question.

Placing an Order with The SUP Co

How can I place an order?

Can I place an Order over the Phone?

Are Payments Secure and what are the Payment Options Available?

Do you offer any Discounts?

No Couriers Available for your Country?

My SUP Company Account

Do I need an account to place an order?

I forgot my Password, what can I do?

I received a Gift Voucher, how can I use it?

Delivery Terms & Conditions

Do you Deliver to Scotland?

Do you Deliver to Northern Ireland?

Do you Deliver to Europe?

Do you Ship outside of Europe?

What Couriers do you use?

Do you Deliver on Weekends?

Returns and Warranty Information

Can I Return an Item?

How do I Return an Item?

The Product is faulty, can I make a Warranty claim?

Brexit Updates for EU Customers

Do you still Ship to the EU?

Am I due to pay Import Tax?

If you still can't find what you are looking for, please do not hesitate to get in touch either via e-mail, phone or the chat-box on the bottom-right corner of the website!