Contact The SUP Company
Whether you need expert product advice, help with an order, want to arrange a demo, or need aftersales support, our friendly and knowledgeable team is here to help.
Our phone lines and online chat are open 7 days a week, including Bank Holidays, so you can get support when it suits you.
Email: help@thesupco.com
Emails raise a support ticket for the fastest response.
If you believe there may be a fault with a product purchased from The SUP Company, please use our dedicated Warranty & Aftersales Support page. This helps us collect the order details, product information, photos and videos needed to assess your claim properly.
Visit The SUP Company x Woodmill
Our Woodmill location is home to the UK’s largest paddleboard test centre, giving customers the chance to try a wide range of paddleboards on sheltered water before they buy.
Located within a beautifully restored 16th-century former Corn Mill on the upper reaches of the River Itchen, The SUP Company x Woodmill is just minutes from Junction 5 of the M27 and only 1.5 miles from Southampton city centre.
This flagship location is home to the UK’s largest paddleboard test centre, offering hands-on access to an unrivalled range of inflatable paddleboards, hard SUPs, paddles, accessories, technical clothing and more. It’s the ideal place to try before you buy and get honest advice from people who genuinely paddle.
Explore the Woodmill SUP Test Centre to find out more about demos, what you can try and how to book.
Free parking is available at the Riverside Public Car Park, just a 3-minute walk away. There is an area without a height restriction barrier for vans and vehicles with roof racks.
Address:
The SUP Company x Woodmill
Woodmill Lane
Southampton
SO18 2JR
Opening hours can change, so for the latest up-to-date times please check our Google Business Profile before visiting.
Visit The SUP Company x Lymington
Our Lymington location is ideally placed at the bottom of the High Street, close to the water and perfectly positioned for wingfoiling, foiling, paddleboarding and watersports customers visiting the area.
The SUP Company x Lymington is your go-to watersports hub and test centre on the South Coast.
Whether you’re into paddleboarding, winging, foiling, surfing or tow sports, you’ll find a growing in-store range alongside access to demos across paddleboards, wings and foils. The store also features next-level electric options including Foil Drive, Duotone Foil Assist and Waydoo eFoils.
Explore the Lymington Demo Options page to learn more about demos, taking kit away and trying the right setup before you buy.
Free parking is available onsite directly outside the shop and test centre, with no height restriction barrier.
Address:
The SUP Company x Lymington
Mill Lane
Lymington
SO41 9AZ
Opening hours can change, so for the latest up-to-date times please check our Google Business Profile before visiting.
Frequently Asked Questions
Delivery & Shipping
We offer fast, reliable UK delivery on paddleboards, wings, foils and accessories, with options including free Saturday delivery on qualifying orders.
Demos & Test Centre
Our Woodmill Test Centre offers hands-on demos of paddleboards, paddles and selected equipment, helping you choose the right setup with confidence.
Returns, Warranty & Aftersales Support
If you need to return an item, please view our returns and refunds policy for the latest guidance.
If you believe there may be a fault with a product purchased from The SUP Company, please use our dedicated Warranty & Aftersales Support page. This helps us collect your order number, product details, serial number, photos and any relevant video so we can review the issue properly.
Submit a warranty or aftersales request
For updates on an existing warranty or aftersales query, please email help@thesupco.com and include your order number where possible. Replies from our team will usually come from this address, so please check your spam or junk folder if you are waiting for an update.