Customer service has been the key to our success at The SUP Company; making us the Number 1 for all things Stand Up Paddleboarding in Europe. However, offering the very best advice and products means very little unless we can actually deliver for our customers. To achieve this we work with selected couriers who share our passion for timely customer service, keeping you informed every step of the way.

For full details of our delivery schedule in your country please select the region below to learn more about our service, the timings and how we will dispatch your order.

Delivery to England, Scotland and Wales (excluding Highlands and Islands)

What are the delivery charges?

 

Orders

Under £100

Orders

Over £100

Mainland UK£3.95Free
Mainland UK - Next Day£8.95Free
Mainland UK - Next Day Before 1200£14.95£9.95
Mainland UK - Next Day Before 1030£19.95£14.95
Mainland UK - Saturday Delivery

£19.95

£14.95

When will my order be dispatched?

Orders placed Monday - Friday before 1500hrs are dispatched the same day

Orders placed Monday - Friday after 1500hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

Should your requirements differ from the above please call us on 02380 172189 to discuss your needs.If there any issues with your order, you will be contacted promptly by a member of The SUP Company team.

How long will my order take to arrive?

We carry large volumes of stock and are therefore able to offer extremely quick delivery. Our standard Mainland UK service for orders under £100 is a 48 hour signed for service with Royal Mail. We also offer a Next Day and Saturday service.

If you have any questions about the service your order is on then place contact us customerservices@thesupco.com


Can I have my order delivered before a particular time?

Yes, we offer either a Mainland UK Next Day Delivery Before 1200 hours or 1030 hours. This is with tracked courier service. Unfortunately due to their size, this service is not available for Composite / Solid paddleboards.

Can I have my order delivered on a Saturday?

Yes, simply select Mainland UK - Saturday Delivery at the checkout.

How can will I know my order has been sent?

At the time of dispatch you will be notified that your order is on it's way to you.

How can I track my delivery?

Small items and in the majority of cases 'Orders Under £100' are sent wit Royal Mail on a 48 hour service which requires a signature. Once your order is dispatched you will receive a tracking update from Royal Mail via email.

Next day services (including before 1200 hours and 1030 hours) and Saturday delivery are dispatched with DPDLocal. We have selected DPDLocal as a partner as they notifiy you with an hours window of delivery via SMS and / or email.

Due to their size, solid / composite paddle boards; are sent with large item specialist Tuffnells. As Tuffnells specialise in moving larger items this makes it difficult to predict how long drop off's can take. Therefore at this present time Tuffnells are not yet able to provide an hours window delivery on their Next Day services.

Please be aware that all deliveries from The SUP Company require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the delivery company, before signing to accept delivery. In the unlikely event of there being the slightest indication of damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect your order prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”.  If there is further refusal, please contact the us by phone 02380 172189 or email us at customerservices@thesupco.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

The SUP Company reserve the right to amend orders placed with incorrect delivery options without notice. The SUP Company reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The SUP Company does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless The SUP Company is responsible for the error.

Delivery to Scottish Highlands and Islands (Channel Isles, Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Islands & Scilly Isles)

What are the delivery charges?

RegionOrders Under £100Orders Over £100Solid / Composite PaddleboardsFixed Length Paddles and Windsurf Rigs
Alderney£9.99Free£49.99£49.99
Guernsey£9.99Free£49.99£49.99
Jersey£9.99Free£49.99£49.99
Sark£9.99Free£49.99£49.99
Isle of Man£9.99Free£49.99£49.99
Isle of Wight£9.99Free£49.99£49.99
Scottish Islands£9.99Free£49.99£49.99


I live in the Channel Isles (outside the EU), can I purchase ex VAT?

Yes, simply add your order to the basket and make your way to the checkout. Once at the checkout and you have entered your delivery address, our website will remove the VAT from your order. If you experience issues with your order and would like some assistance please call us on 004423 8017 2189 or contact us via export@thesupco.com Delivery to the Channel Island's takes two days, while solid / composite paddleboards can take three to four days.

 

When will my order be dispatched?

Orders placed Monday - Friday before 1500 hrs are dispatched the same day

Orders placed Monday - Friday after 1500 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of The SUP Company team.

 

How long will my order take to arrive?

All orders (with the exception of solid / composite SUPs. fixed length paddles and windsurf rigs) destined for the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scottish Islands & Scilly Isles are sent on a two day delivery service.

Solid / composite paddleboards, fixed length paddles and windsurf rigs due to their size and fragile nature can take between 3-5 days to arrive although we will always aim for quicker.

 

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  The SUP Company is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if The SUP Company sends an item out and it is then rejected by the customer, you will receive a refund for the item when it is returned to The SUP Company less the total returns shipping costs and any associated charges.

 

Can I have my order delivered on a Saturday?

Yes, this is possible. However it is likely to incur additional charges. Please please call us on 004423 8017 2189 or contact us via export@thesupco.com to discuss your requirements.

 

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

 

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Larger items such as adjustable and three piece paddles as well as inflatable paddle boards are dispatched with a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is DPDLocal.

Fixed length paddles and solid / composite paddleboards will be dispatched with another courier service. At the time of dispatch The SUP Company pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery.

Please be aware that all deliveries from The SUP Company require a signature at the time of their arrival.

 

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”.  If there is further refusal, please contact the us by phone 004423 8017 2189 or email us at customerservices@thesupco.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

 

The very last bit …

The SUP Company reserve the right to amend orders placed with incorrect delivery options without notice. The SUP Company reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The SUP Company does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless The SUP Company is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Europe

What are the delivery charges?

CountryTime to DeliverOrders Under £200Orders Over £200Inflatable SUPsSolid SUPsFixed Length Paddles and Windsurf Rigs
Albania6 Days£29.99FreeEmail for a quoteEmail for a quoteEmail for a quote
Andorra4 Days£39.99Free£99.99Email for a quoteEmail for a quote
Austria3 Days£9.99FreeFree£99.00£49.99
Belgium2 Days£9.99FreeFree£99.00£49.99
Bosnia and Herzegovina £29.99FreeEmail for a quoteEmail for a quoteEmail for a quote
Bulgaria5 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Croatia 6 Days£9.99FreeFree£99.99£49.99
Cyprus5 Days£39.99Free£99.99Email for a quoteEmail for a quote
Czech Republic4 Days£9.99FreeFree£99.99£49.99
Denmark3 Days£9.99FreeFree£99.00£49.99
Estonia4 Days£9.99FreeFree£99.99£49.99
Finland5 Days£9.99FreeFree£99.99£49.99
France3 Days£9.99FreeFree£99.00£49.99
Germany3 Days£9.99FreeFree£99.00£49.99
Gibraltar5 Days£39.99Free£99.99Email for a quoteEmail for a quote
Greece7 Days£39.99FreeFreeEmail for a quoteEmail for a quote
Hungary5 Days£9.99FreeFree£99.99£49.99
Iceland5 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Italy4 Days£9.99FreeFree£99.00£49.99
Latvia5 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Liechtenstein3 Days£29.99FreeEmail for a quoteEmail for a quoteEmail for a quote
Lithuania5 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Luxembourg2 Days£9.99FreeFree£99.00£49.99
Malta5 Days £29.99FreeEmail for a quoteEmail for a quoteEmail for a quote
Monaco3 Days£9.99FreeFree£99.00£49.99
Montenegro7 Days£39.99Free£99.99Email for a quoteEmail for a quote
Netherlands2 Days£9.99FreeFree£99.00£49.99
Norway5 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Poland5 Days£9.99FreeFree£99.99£49.99
Portugal5 Days£9.99FreeFree£99.99£49.99
Republic of Ireland2 Days£9.99FreeFree£99.00£49.99
Romania5 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Slovakia4 Days£9.99FreeFree£99.99£49.99
Slovenia5 Days£9.99FreeFree£99.99£49.99
Spain4 Days£9.99FreeFree£99.99£49.99
Sweden5 Days£9.99FreeFree£99.99£49.99
Switzerland3 Days£19.99FreeFreeEmail for a quoteEmail for a quote
Ukraine6 Days£29.99FreeEmail for a quoteEmail for a quoteEmail for a quote


 

When will my order be dispatched?

Orders placed Monday - Friday before 1500 hrs are dispatched the same day

Orders placed Monday - Friday after 1500 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of The SUP Company team.

 

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  The SUP Company is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if The SUP Company sends an item out and it is then rejected by the customer, you will receive a refund for the item when it is returned to The SUP Company less the total returns shipping costs and any associated charges.

 

How can will I know my order has been sent?

At the time of dispatch you will be notified via email that your order is on it's way to you.

 

How can I track my delivery?

At the time of dispatch you will be emailed details by the courier carrying your order along with a consignment number and a link to the track and trace section of the providers website.

 

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”.  If there is further refusal, please contact the us by phone or email us at customerservices@thesupco.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

The SUP Company reserve the right to amend orders placed with incorrect delivery options without notice. The SUP Company reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The SUP Company does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless The SUP Company is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

International - including export without Tax

What are the delivery charges?

CountryTime to DeliverOrders Under £250Orders Over £250Inflatable SUPsCompsite SUPsFixed Length Paddles and Windsurf Rigs
American Samoa £39.99Free£99.99Email for a quoteEmail for a quote
Antigua and Barbuda £39.99Free£99.99Email for a quoteEmail for a quote
Argentina £39.99Free£99.99Email for a quoteEmail for a quote
Australia £39.99Free£99.99Email for a quoteEmail for a quote
Azerbaijan £39.99Free£99.99Email for a quoteEmail for a quote
Bahamas £39.99Free£99.99Email for a quoteEmail for a quote
Bahrain £39.99Free£99.99Email for a quoteEmail for a quote
Barbados £39.99Free£99.99Email for a quoteEmail for a quote
Bermuda £39.99Free£99.99Email for a quoteEmail for a quote
Bolivia £39.99Free£99.99Email for a quoteEmail for a quote
Brazil £39.99Free£99.99Email for a quoteEmail for a quote
British Virgin Islands £39.99Free£99.99Email for a quoteEmail for a quote
Canada £39.99Free£99.99Email for a quoteEmail for a quote
China £39.99Free£99.99Email for a quoteEmail for a quote
Dominican Republic £39.99Free£99.99Email for a quoteEmail for a quote
Egypt £39.99Free£99.99Email for a quoteEmail for a quote
Fiji £39.99Free£99.99Email for a quoteEmail for a quote
French Guiana £39.99Free£99.99Email for a quoteEmail for a quote
French Polynesia £39.99Free£99.99Email for a quoteEmail for a quote
French Southern Territories £39.99Free£99.99Email for a quoteEmail for a quote
Greenland £39.99Free£99.99Email for a quoteEmail for a quote
Hong Kong £39.99Free£99.99Email for a quoteEmail for a quote
Kazakhstan £39.99Free£99.99Email for a quoteEmail for a quote
Macau £39.99Free£99.99Email for a quoteEmail for a quote
Macedonia £39.99Free£99.99Email for a quoteEmail for a quote
Mauritius £39.99Free£99.99Email for a quoteEmail for a quote
Mexico £39.99Free£99.99Email for a quoteEmail for a quote
Moldova £39.99Free£99.99Email for a quoteEmail for a quote
Morocco £39.99Free£99.99Email for a quoteEmail for a quote
New Zealand £39.99Free£99.99Email for a quoteEmail for a quote
Qatar £39.99Free£99.99Email for a quoteEmail for a quote
Samoa £39.99Free£99.99Email for a quoteEmail for a quote
Saudia Arabia £39.99Free£99.99Email for a quoteEmail for a quote
Serbia £39.99Free£99.99Email for a quoteEmail for a quote
Singapore £39.99Free£99.99Email for a quoteEmail for a quote
South Africa £39.99Free£99.99Email for a quoteEmail for a quote
Tunisia £39.99Free£99.99Email for a quoteEmail for a quote
Turkey £39.99Free£99.99Email for a quoteEmail for a quote
United Arab Emirates £39.99Free£99.99Email for a quoteEmail for a quote
USA £39.99Free£99.99Email for a quoteEmail for a quote

When will my order be dispatched?

Orders placed Monday - Friday before 1500 hrs are dispatched the same day.

Orders placed Monday - Friday after 1500 hrs are dispatched the next work day.

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of The SUP Company team.


I live in outside of the European Union, can I purchase exclusive of  Value Added Tax (VAT)?

Yes, simply add your order to the basket and make your way to the checkout. Once at the checkout, being to complete your purchase including entering your delivery address. Our website will then remove the VAT from your order and added any shipping charges you may incur.

If you experience issues with your order and would like some assistance please call us on 004423 8017 2189 or contact us via export@thesupco.com

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  The SUP Company is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if The SUP Company sends an item out and it is then rejected by the customer, you will receive a refund for the item when it is returned to The SUP Company less the total returns shipping costs and any associated charges.

 

How can will I know my order has been sent?

At the time of dispatch you will be notified via email that your order is on it's way to you.

 

How can I track my delivery?

At the time of dispatch you will be emailed details by the courier carrying your order along with a consignment number and a link to the track and trace section of the providers website.

 

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”.  If there is further refusal, please contact the us by phone or email us at customerservices@thesupco.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

 

The very last bit …

The SUP Company reserve the right to amend orders placed with incorrect delivery options without notice. The SUP Company reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The SUP Company does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless The SUP Company is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

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