Need help choosing, ordering, demoing or looking after your kit?
Whether you need expert product advice, help with an order, want to arrange a demo, or need aftersales support, our friendly and knowledgeable team is here to help.
Our phone lines and online chat are open 7 days a week, including Bank Holidays, so you can get support when it suits you.
The fastest way to get the right help
Different enquiries need different information. Use the links below to help us route your request properly and respond as quickly as possible.
Product advice
Need help choosing equipment?
Tell us your height, weight, experience level, where you plan to paddle or ride, and what you want to achieve. We can help with paddleboards, paddles, wings, foils, wetsuits, electric products and accessories.
Order help
Need help with an order?
Email us with your order number where possible. Emails raise a support ticket, which is usually the fastest way for our team to track and respond to order enquiries.
Warranty & aftersales
Product fault or warranty claim?
If you believe there may be a fault with a product purchased from The SUP Company, please use our dedicated Warranty & Aftersales Support page. This helps us collect your order details, product information, photos and videos properly from the start.
Demos
Want to try before you buy?
Woodmill is home to our SUP Test Centre, while Lymington supports selected wing, foil and electric demo enquiries through our Try It Now service.
Quick navigation
Visit The SUP Company x Woodmill
Our Woodmill location is home to The SUP Company’s flagship paddleboard shop and SUP Test Centre, giving customers the chance to try a wide range of paddleboards and paddles on sheltered water before they buy.
Located within a beautifully restored 16th-century former corn mill on the upper reaches of the River Itchen, The SUP Company x Woodmill is just minutes from Junction 5 of the M27 and only 1.5 miles from Southampton city centre.
It is the ideal place to get hands-on advice across inflatable paddleboards, hard composite SUPs, paddles, accessories, technical clothing and more.
Address
The SUP Company x Woodmill
Woodmill Lane
Southampton
SO18 2JR
Parking
Free parking is available at Riverside Public Car Park, a short walk from Woodmill. There is an area without a height restriction barrier for vans and vehicles with roof racks.
Opening hours
Opening hours can change. For the latest live opening times, please check our Google Business Profile before travelling.
Visit The SUP Company x Lymington
Our Lymington location is ideally placed at Haven Quay, close to the water and perfectly positioned for wingfoiling, foiling, paddleboarding and watersports customers visiting the area.
The SUP Company x Lymington is a South Coast watersports hub with a growing in-store range and access to selected demos across paddleboards, wings, foils and electric products.
The store also supports next-level electric options including Foil Drive, Duotone Foil Assist and Waydoo eFoils, with practical advice for customers choosing premium setups.
Address
The SUP Company x Lymington
Haven Quay
Mill Lane
Lymington
SO41 9AZ
Parking
Free parking is available onsite directly outside the shop and test centre, with no height restriction barrier.
Opening hours
Opening hours can change. For the latest live opening times, please check our Google Business Profile before travelling.
Useful support links
These pages can help you find the right information quickly.
Contact FAQs
What is the best way to contact The SUP Company?
For most enquiries, email help@thesupco.com or call 02380 172189. Email enquiries create a support ticket, which helps our team track and respond properly.
How do I get help with a product fault or warranty issue?
Please use our Warranty & Aftersales Support page. This lets us collect your order number, product details, serial number, images and any relevant video so we can assess the issue properly.
Can I visit a store for product advice?
Yes. Visit Woodmill for paddleboard advice, SUP demos, paddles and accessories, or Lymington for wing, foil, electric and watersports advice. Opening hours can change, so please check the relevant Google Business Profile before travelling.
Where should I go for a paddleboard demo?
For paddleboard demos, visit our SUP Test Centre at Woodmill, Southampton. You can compare suitable boards and paddles on sheltered water before buying, subject to availability and conditions.
Where should I go for wing, foil or electric demos?
Selected wing, foil and electric products may be available through our Try It Now at The SUP Co x Lymington service. This is a premium try-before-you-buy service and is subject to approval, suitability and availability.
Do you reply from help@thesupco.com?
Yes. Replies from our team will usually come from help@thesupco.com, so please check your spam or junk folder if you are waiting for a response.
Still need help?
Call, email or use the relevant support page below. If your enquiry relates to a product fault, warranty claim or aftersales issue, please use the Warranty & Aftersales form so we can collect the information needed to help properly.